Terms & Conditions

Welcome to Oriflame Sweden Kenya. By placing an order with us, you agree to the following Terms and Conditions.

1. All products sold by Oriflame Sweden Kenya are subject to availability.
2. All orders must be paid for in full before processing and delivery.
3. All sales are final. Goods once bought and paid for cannot be returned or refunded.
4. Product exchanges are only allowed within 8 hours after payment, provided the order has not been dispatched and is still in our warehouse.
5. Any request for exchange received after 8 hours from the time of payment will not be accepted, and the original order will be delivered.
6. Clients are responsible for providing accurate information including:
   • Full names
   • Correct phone numbers
   • Physical address
   • Building name
   • House or office number
7. Oriflame Sweden Kenya shall not be liable for delayed or failed deliveries caused by incorrect or incomplete information provided by the client.
8. Delivery timelines are as follows:
   • Nairobi: within 24 hours
   • Upcountry Kenya: within 3 business days
   • East African countries and Juba: within 5 business days
9. All delivery charges shall be fully paid by the client.
10. Delivery timelines are estimates and may be affected by circumstances beyond our control, including transport delays, weather conditions, public holidays, or courier disruptions.
11. Oriflame Sweden Kenya reserves the right to refuse, cancel, or delay any order or delivery where necessary for operational, security, or legal reasons.
12. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
13. By purchasing from Oriflame Sweden Kenya, the client confirms that they have read, understood, and agreed to these Terms and Conditions.